Dear Dripos Partners,
After yesterday’s incident, you may need to process offline orders or re-connect card readers if you got logged out at any period! Please see below for some helpful resources for your team.
To reconnect an existing card reader, please see here: https://support.dripos.com/hardware/reader/reader-s700-trouble#how-to-repair-an-existing-reader
For common troubleshooting after being back online after using offline mode, please see here: https://support.dripos.com/updates/product-updates#system-wide-outage-july-17%2C-2025
Thank you again for your patience during yesterday’s incident. Our sincerest apologies for this inconvenience during business hours, we understand that these events can have an extremely negative impact on your business. Our entire team is committed to ensuring no such issues are ever a norm on our platform, and we are continuing to put structures into place that prevent slowdowns or outages. We appreciate your continued partnership.
Of course, please don’t hesitate to reach out to our support line or email if we can help troubleshoot or answer any questions!
Best,
The Dripos Team