Postmortem -
Read details
Jun 24, 13:33 EDT
Resolved -
We are officially closing this incident after continued monitoring. The issue affecting Card Reader payments has been resolved as of 8:26am ET.
We understand the impact this had on your business and sincerely apologize. Additional processing fees from manual card transactions will be automatically reimbursed. Our team is also recovering all "pending payment" transactions. A full post-mortem with a detailed explanation and our remediation plan will be published by the end of the day.
If you are still experiencing issues, please contact support@dripos.com.
Jun 24, 11:58 EDT
Update -
We are continuing to monitor for any further issues.
Jun 24, 11:02 EDT
Monitoring -
The issue affecting Card Reader payments has been fully resolved as of 8:26am ET. All systems are now operating normally. Any manual card processing fees incurred will be automatically reimbursed today.
We understand the impact this had on your business and sincerely apologize. A full post-mortem with a detailed explanation and our remediation plan will be published within 2 days.
If you are still experiencing issues, please contact support@dripos.com or (781) 583-3699.
Jun 24, 08:28 EDT
Update -
We continue to investigate Card Reader payment errors. Our team has identified the issue and continues to actively work on a resolution.
Continue to take payments via Manual Card, Cash, Gift Card, or other payment types. Additional processing fees for Manual Card payments will be reimbursed.
Next update: 8:30am ET
Jun 24, 08:15 EDT
Update -
We continue to investigate the issue to Card Reader payments and POS connectivity. Our team has identified the issue and is actively deploying a resolution. While our team is deploying this fix, your POS may be briefly taken offline.
We recommend processing via Manual Card or Cash payments until fully resolved.
Next update: 8:15am ET
Jun 24, 07:51 EDT
Identified -
We continue to investigate the issue impacting card reader payments. Our team has identified the issue and is actively working on a resolution.
We recommend processing payments via Manual Card, Cash, or other payment methods until resolved.
Next update: 7:45am
Jun 24, 07:29 EDT
Investigating -
We are currently investigating reports of card payment errors via the card reader. Our team is actively working to identify and resolve the issue. We will provide an update within 30 minutes.
Next update: 7:30am ET
Jun 24, 07:18 EDT