Server Outage

Incident Report for Dripos

Resolved

We've seen full resolution on our database and server. It seems all customers affected are also back up and running. We'll send a post-mortem later today with the root cause and how we'll be preventing an outage like this in the future.

Posted Mar 10, 2024 - 10:15 EDT

Update

Point of Sales might have been logged out during the incident. If you log back in, you should be able to operate normally.

Posted Mar 10, 2024 - 09:53 EDT

Monitoring

Our servers have been upgraded. Restart your point of sale and reader if you are currently offline.

Posted Mar 10, 2024 - 09:40 EDT

Identified

Our database is currently being overloaded because of an Amazon change overnight. We are currently restarting our database and recommend using offline mode.

Posted Mar 10, 2024 - 09:36 EDT

This incident affected: Core Server.